Website Hosts That Have A Help Desk
When looking for a web host there are many factors to consider. You have to determine if they have the right amount of storage and bandwidth for your project. You will also want to make sure that they use the extensions that you require. One of the most important things to think about when selecting a web hosting company if is they have a live or a virtual help desk.
If you ever have problems with your website and need some assistance, it can be very frustrating to go for help and realize that there is not a phone number to call. Some companies have moved to live online support only and have done away with call in help desks. If you are someone that needs to listen to instruction as opposed to reading them on the screen then make sure the host has a phone number.
Some of the programs that are used by web hosting companies are not supported by the company. Even though they offer the software they do not have to help you with it should any errors arise. The host usually wants to remove themselves from any liability of a software causing damage to any of their client’s computers.
Hosts that offer free web page makers often just purchase licenses or have found a free program that they can offer to their clients. If the host company did not build the program then you could run into some issues in trying to locate technical assistance. Sometimes it can be better to purchase a program so that you will have the support of the company that made it.
There will probably not be a lot of documentation for a program that is offered for free. It is better to go with a program that will be supported by a company. Also with purchased programs, it may be easier to find user groups that can assist you.
New software just provides better support. It can be a lot easier to find fellow users of the product. Many of these people have made video tutorials to show the tricks and usage of the program. Some of these users might have actually made further documentation available through offering templates. Templates can be a big help when trying to design a website with cost in mind. A template can be used to make multiple web pages that have a clean design and that are easy to make. An entire website can be made in a matter of hours by using templates.
When making the decision for the web host to go with, consider the pricing. If it is lower than that of many other companies it may be because they do not have phone support. Those that do want this service may have to pay more a month.
A help desk with a live person can really make someone in need a lot more relaxed. Having to go through an automated system can really raise the blood pressure. More will be explained over the phone than over a chat box.
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